Terms & Conditions

Please familiarise yourself with the following terms and conditions. By proceeding with a booking or purchase, you acknowledge that you agree to all policies and conditions listed below.

SERVICE AREA

  1. Inti Lake accepts clients residing anywhere in the world, except the USA and Canada.

  2. Inti Lake operates out of Melbourne, Victoria, Australia as a remote service only. There is no physical location.

  3. Available session times are shown in your local time.

  4. The website footer features a dual timezone clock for your convenience. It shows the current time here in Melbourne, and your local time.

  5. All prices are in AUD (Australian Dollars), however checkout will automatically display prices in your native currency.

ENERGETIC THERAPY SESSIONS

  1. Sessions are conducted in your own home, with all communication via live text - SMS, Instagram or Facebook Messenger.

  2. Inti Lake does not conduct sessions via phone calls, video calls, email or in-person.

  3. Sessions are available in 1hr, and 30min durations for adults and children, and 30mins for animals.

  4. Purchased sessions do not need to be booked immeditately.

  5. If you are eligible for the support discount (see ‘discounts’ section), you may apply the code at checkout for session purchases from the Energetic Therapy page only.

  6. All new clients must complete the Client Intake Form and Signature of Consent Form (in the booking confirmation email) prior to their session commencement.

  7. New clients who have not submitted their Client Intake Form and Signature of Consent in advance, will not be able to proceed with their session. The session will be cancelled and you will be required to rebook.

  8. Multiple sessions from the Energetic Therapy page may be purchased using the support discount.

  9. Energetic Therapy sessions can be purchased using a gift card.

  10. Brief complimentary 5min check-ins are conducted approximately 3 and 7 days after a session, to gauge progress.

BOOKINGS

  1. Bookings must be made at least 2hrs prior to the desired session time.

  2. Bookings must be cancelled or rescheduled at least 3hrs prior to the original appointment time (see your booking confirmation email to cancel or reschedule).

  3. No-shows will not be refunded.

  4. Late arrivals up to 15mins past the booked start time may still proceed with the session, however the session will end at the original finish time. Lost time will not be added or credited.

  5. Late arrivals of more than 15mins cannot proceed with their session, and will be considered a no-show.

  6. Bookings cannot be reserved without payment A booking made without purchasing the corresponding session will be cancelled.

  7. Purchased sessions do not need to be booked immeditately.

  8. Failure to have completed the Client Intake Form and Signature of Consent Form prior to the session start time will result in the session needing to be cancelled and rebooked.

COMMUNICATION

  1. Session communication will happen via your choice of SMS text messages, Instagram direct messages, or Facebook Messenger, as per your Client Intake Form.

  2. If you cannot be reached via your chosen method, the Energetic Therapist (Lilly) will attempt to contact you via an alternate method listed in your Client Intake Form.

  3. Inti Lake does not conduct sessions via phone calls, video calls, email or in-person.

  4. Emails will be sent for bookings, and purchases.

  5. Booking confirmation emails contain the link to the Client Intake Form and Signature of Consent Form.

  6. Brief complimentary 5min check-ins are conducted approximately 3 and 7 days after a session, to gauge progress.

  7. Any attempts to initiate a video call or phone call will not be responded to.

ADULT SESSIONS

  1. Adult sessions are for clients aged 18 and over.

  2. If the client still lives with parents, it is their consent, and not the parents’, that needs to be provided, regardless of who has booked or paid for the session.

  3. For adult clients who are unable to provide informed consent due to disability or cognitive impairment, consent must be provided by their parent, legal guardian or authorised decision‑maker.

  4. Inti Lake is not responsible for verifying guardianship or decision‑making authority. This must be truthfully declared by the person completing the Client Intake Form.

  5. Adults must be laying down for their session, and cannot be driving, operating machinery, or participating in other tasks.

  6. Adults must not be under the influence of drugs or alcohol for their session.

CHILD SESSIONS

  1. Child sessions are for children aged 0 to 17.

  2. A child cannot complete their own Client Intake Form and Signature of Consent Form. This must be completed by the parent or guardian.

  3. All communication prior, during and after a session must be between the Energetic Therapist (Lilly) and the child’s parent or guardian listed on the Client Intake Form.

  4. If you are unable to be present for your child’s session, another parent or guardian cannot take your place unless you have included them in the Client Intake Form.

  5. Children should not be left unattended by the parent/guardian during their session, however they do not need to be laying down if they are unable to do so. It is perfectly fine for them to be watching tv or playing.

  6. Children must not be under the influence of drugs or alcohol for their session.

  7. Inti Lake is not responsible for verifying guardianship or decision‑making authority. This must be truthfully declared by the parent/guardian completing the Client Intake Form.

ANIMAL SESSIONS

  1. Inti Lake accepts animals of any species, from pets, farm animals, livestock and wildlife - in domestic situations, as well as rescue centres, wildlife parks, rehabilitation centres, zoos etc.

  2. The owner of the animal must complete the Client Intake Form and Signature of Consent Form. If the animal does not have an owner and resides in a rescue or wildlife facility, then the legal caretaker must complete the forms.

  3. Animals do not need to be laying down for their session.

  4. All communication prior, during and after a session must be between the Energetic Therapist (Lilly) and the animal’s owner or legal caretaker listed on the Client Intake Form.

  5. Inti Lake is not responsible for verifying ownership or decision‑making authority. This must be truthfully declared by the owner/caretaker completing the Client Intake Form.

DELUXE PACKAGES

  1. Deluxe Packages cannot be purchased using the support discount.

  2. Deluxe Packages do not need to be booked immediately.

  3. Deluxe Packages can be purchased with a gift card.

DISCOUNTS

GENERAL:

  1. Discount codes cannot be stacked/combined.

  2. Discount codes cannot be applied retroactively.

SUPPORT DISCOUNT:

  1. A 15% support discount is available for those receiving government income support payments (disability, unemployment, student, age, carer).

  2. The support discount is valid for yourself, your child (under 18), or your pet/animal.

  3. The support discount can only be applied to session purchases from the Energetic Therapy page.

  4. The support discount does not expire, and can be used for infinite session purchases from the Energetic Therapy page.

  5. The support discount can be used to purchase multiple sessions at once, provided they are not Deluxe Packages.

  6. The support discount cannot be used to purchase Deluxe Packages.

  7. The support discount cannot be used to purchase gift cards.

  8. The support discount cannot be used on sale items.

  9. The support discount can be used at checkout, when using a gift card as the payment method.

  10. Proof of governement income support payments is required prior to your session commencing. If proof cannot be provided, the remaining balance must be paid.

  11. Failure to apply the support discount at checkout will not be rectified via refund or credit.

  12. Adding a support discount to ineligible purchases will require the balance be paid. If you’re unable to pay the balance, the purchase will be refunded and any related bookings cancelled.

E-GIFT CARDS

  1. Gift cards can be used to purchase sessions from the Energetic Therapy page, and the Packages page.

  2. Gift cards cannot be purchased using the support discount.

  3. Gift cards come in multiple credit amounts. Exact amounts matching specific session types and durations, and also flexible credit amounts redeemable on any session type/duration or a combination of types/durations.

  4. Gift card recipients can use their credit for themselves, their children (under 18) or their animals.

  5. Gift card recipients cannot transfer their credit to someone who is not their child (under 18), or their animal.

  6. If a gift card has been used, partially used, or it has been more than 24hrs since purchasing, refunds will no longer be accepted.

  7. If your order total is more than the amount on the gift card, you may pay the remaining balance with another standard payment method.

  8. Multiple gift cards can be used to pay for an order.

  9. If purchasing sessions from the Energetic Therapy page, using a gift card as the payment method, you may also apply the support discount at checkout (if eligible),

  10. Gift card recipients will receive an email with the gift card balance. After entering the gift card code at checkout, the remaining balance will appear.

REFUNDS

  1. Inti Lake accepts refunds for all Energetic Therapy sessions, Deluxe Packages and gift cards for up to 24hrs after purchase.

  2. If a session has been used, or it has been more than 24hrs since purchasing, refunds will no longer be accepted.

  3. If a gift card has been used, or partially used, refunds cannot be accepted.

  4. Refunds will not be issued in cases of no-shows or late arrivals of more than 15mins.

  5. Refunds will be issued back to the card used to purchase

  6. Adding a support discount to ineligible purchases will require the balance be paid. If you’re unable to pay the balance, the purchase will be refunded and any related bookings cancelled.

  7. Sessions or services ended or declined due to client misconduct are not eligible for refunds, credits, or rescheduling.

CRISIS SITUATIONS

Inti Lake does not provide crisis support. If you are experiencing a mental health crisis, feeling unsafe, or require immediate medical assistance, please contact your local emergency services or a crisis support organisation in your region.

DISCLAIMER

  1. Energetic therapy is not a cure-all, and Inti Lake does not claim to fix, heal, or rid anyone of any conditions or illnesses, or guarantee any specific results.

  2. Results of an energetic therapy session will vary from person to person, and can also vary from session to session in your and your child/animal’s treatment.

  3. The energetic therapist (Lilly) is not a medical professional, and therefore cannot diagnose, treat, prescribe or offer medical advice.

  4. The energetic therapist (Lilly) is not a psychologist or counsellor, and you should seek professional assistance if in a crisis situation.

  5. Energetic therapy is not a replacement for professional medical care, and the energetic therapist (Lilly) will never ask you or your child/animal to stop seeing your/their healthcare professionals, or stop any medications you/they may be taking.

  6. Results of energetic therapy sessions are decided by your or your child/animal’s Higher Self, and are always for your/their greatest and highest good.

  7. Inti Lake advises against the use of candles or other items which may cause fire or injury, during your session.

  8. Clients must not have their session while driving, operating machinery, performing other tasks, or under the influence of drugs or alcohol.

  9. Inti Lake reserves the right to decline, terminate, or discontinue services at any time if a client engages in inappropriate, unsafe, or disrespectful behaviour before, during, or after a session.

    This includes behaviour occurring through messages, emails, social media, or any communication channel connected to Inti Lake.

    Sessions or services ended or declined for these reasons are not eligible for refunds, credits, or rescheduling.