Terms & Conditions

Please familiarise yourself with the following terms and conditions. By proceeding with a booking or purchase, you acknowledge that you agree to all policies and conditions listed below.

SERVICE AREA

  1. Inti Lake accepts clients residing anywhere in the world, except the USA and Canada.

  2. Inti Lake operates out of Melbourne, Victoria, Australia as a remote service only. There is no physical location.

  3. Available session times are shown in your local time.

  4. The website footer features a dual timezone clock for your convenience. It shows the current time here in Melbourne, and your local time.

  5. All prices are in AUD (Australian Dollars), however there is a currency converter in the footer. Checkout will automatically display prices in your native currency.

ENERGETIC THERAPY SESSIONS

  1. Sessions are conducted in your own home, with all communication via live text - your choice of SMS, Instagram or Facebook Messenger.

  2. Inti Lake does not conduct sessions via phone calls, video calls, email or in-person.

  3. Sessions are available in 80min and 50min durations for adults and children, and 45mins for animals.

  4. Purchased sessions do not need to be booked immeditately.

  5. All new clients must complete the Client Intake Form and Signature of Consent Form (in the booking confirmation email) prior to their session commencement.

  6. New clients who have not submitted their Client Intake Form and Signature of Consent in advance, will not be able to proceed with their session. The session will be cancelled and you will be required to rebook.

  7. Energetic therapy sessions can be purchased using a gift card.

  8. Complimentary 5-10min check-ins are conducted 1 and 5 days after a session, to gauge progress.

  9. Energetic therapy sessions include an optional 1min grounding breathwork video, which is also for the client to keep and use in their personal time outside of sessions.

BOOKINGS

  1. Bookings must be made at least 1hr prior to the desired session time.

  2. Bookings must be cancelled or rescheduled at least 1hr prior to the original appointment time (see your booking confirmation email to cancel or reschedule).

  3. No-shows will not be refunded.

  4. Late arrivals up to 15mins past the booked start time may still proceed with the session, however the session will end at the original finish time. Lost time will not be added or credited.

  5. Late arrivals of more than 15mins cannot proceed with their session, and will be considered a no-show.

  6. Bookings cannot be reserved without payment A booking made without purchasing the corresponding session will be cancelled.

  7. Purchased sessions do not need to be booked immeditately.

  8. Failure to have completed the Client Intake Form and Signature of Consent Form prior to the session start time will result in the session needing to be cancelled and rebooked.

COMMUNICATION

  1. Session communication will happen via your choice of SMS text messages, Instagram direct messages, or Facebook Messenger, as per your Client Intake Form.

  2. If you cannot be reached via your chosen method, the Energetic Therapist (Lilly) will attempt to contact you via an alternate method listed in your Client Intake Form.

  3. Inti Lake does not conduct sessions via phone calls, video calls, email or in-person.

  4. Emails will be sent for bookings, and purchases.

  5. Booking confirmation emails contain the link to the Client Intake Form and Signature of Consent Form.

  6. Complimentary 5-10min check-ins are conducted 1 and 5 days after a session, to gauge progress.

  7. Any attempts to initiate a video call or phone call will not be responded to.

  8. Inti Lake operates entirely via third party digital platforms (SMS, Instagram, Facebook Messenger, Email, Website), and is not responsible for platform outages, internet disruptions, or technical failures outside of its control. In the event of a disruption during an session, the Energetic Therapist (Lilly) will attempt to complete or reschedule the remaining session time via an alternate platform. Refunds will not be issued for external technical failures.

ADULT SESSIONS

  1. Adult sessions are for clients aged 18 and over.

  2. If the client still lives with parents, it is their consent, and not the parents’, that needs to be provided, regardless of who has booked or paid for the session.

  3. For adult clients who are unable to provide informed consent due to a disability, consent must be provided by their parent, legal guardian or authorised decision‑maker.

  4. Inti Lake is not responsible for verifying guardianship or decision‑making authority. This must be truthfully declared by the person completing the Client Intake Form.

  5. Adults must be lying down (or sitting if physically unable to lie down) for their session, and cannot be driving, operating machinery, or participating in other tasks.

  6. Adults must not be under the influence of drugs or alcohol for their session.

CHILD SESSIONS

  1. Child sessions are for children aged 0 to 17.

  2. A child cannot complete their own Client Intake Form and Signature of Consent Form. This must be completed by the parent or guardian.

  3. All communication prior, during and after a session must be between the Energetic Therapist (Lilly) and the child’s parent or guardian listed on the Client Intake Form.

  4. If you are unable to be present for your child’s session, another parent or guardian cannot take your place.

  5. Children should not be left unattended by the parent/guardian during their session, however they do not need to be lying down if they are unable to do so. It is perfectly fine for them to be watching tv or playing.

  6. Children must not be under the influence of drugs or alcohol for their session.

  7. The Energetic Therapist (Lilly) is not responsible for verifying guardianship or decision‑making authority. This must be truthfully declared by the parent/guardian completing the Client Intake Form.

ANIMAL SESSIONS

  1. Inti Lake accepts animals of any species, from pets, farm animals, livestock and wildlife - in domestic situations, as well as rescue centres, wildlife parks, rehabilitation centres, zoos etc.

  2. The owner of the animal must complete the Client Intake Form and Signature of Consent Form. If the animal does not have an owner and resides in a rescue or wildlife facility, then the legal caretaker must complete the forms.

  3. Animals do not need to be lying down for their session.

  4. All communication prior, during and after a session must be between the Energetic Therapist (Lilly) and the animal’s owner or legal caretaker listed on the Client Intake Form.

  5. Inti Lake is not responsible for verifying ownership or decision‑making authority. This must be truthfully declared by the owner/caretaker completing the Client Intake Form.

DISCOUNTS

  1. Discount codes cannot be stacked/combined.

  2. Discount codes cannot be applied retroactively.

E-GIFT CARDS

  1. Gift cards can be used to purchase sessions from the Energetic Therapy page.

  2. Gift cards come in multiple credit amounts. Exact amounts matching specific session types and durations, and also flexible credit amounts redeemable on any session type/duration or a combination of types/durations.

  3. Gift card recipients can use their credit for themselves, their children (under 18) or their animals.

  4. Gift card recipients cannot transfer their credit to someone who is not their child (under 18), or their animal.

  5. If a gift card has been used, partially used, or it has been more than 24hrs since purchasing, refunds will no longer be accepted.

  6. If your order total is more than the amount on the gift card, you may pay the remaining balance with another available payment method.

  7. Multiple gift cards can be used to pay for an order.

  8. Gift card recipients will receive an email with the gift card balance. After entering the gift card code at checkout, the remaining balance will appear.

REFUNDS

  1. Inti Lake accepts refunds for all Energetic Therapy sessions and gift cards for up to 24hrs after purchase.

  2. If a session has been used, or it has been more than 24hrs since purchasing, refunds will no longer be accepted.

  3. If a gift card has been used, partially used, or it has been more than 24hrs since purchasing, refunds will no longer be accepted.

  4. Refunds will not be issued in cases of no-shows or late arrivals of more than 15mins.

  5. Refunds will be issued back to the card used to purchase.

  6. Sessions or services ended or declined due to client misconduct are not eligible for refunds, credits, or rescheduling.

CRISIS SITUATIONS

Inti Lake does not provide crisis support. If you are experiencing a mental health crisis, feeling unsafe, or require immediate medical assistance, please contact your local emergency services or a crisis support organisation in your region.

DISCLAIMER

  1. Energetic therapy is not a cure-all, and the Energetic Therapist (Lilly) does not claim to fix, heal, or rid anyone of any conditions or illnesses, or guarantee any specific results.

  2. Results of an energetic therapy session will vary from person to person, and can also vary from session to session in your and your child/animal’s treatment.

  3. The Energetic Therapist (Lilly) is not a medical professional, and therefore cannot diagnose, treat, prescribe or offer medical advice.

  4. The Energetic Therapist (Lilly) is not a psychologist or counsellor, and you should seek professional assistance if in a crisis situation.

  5. Energetic therapy is not a replacement for professional medical care, and the Energetic Therapist (Lilly) will never ask you or your child/animal to stop seeing your/their healthcare professionals, or stop any medications you/they may be taking.

  6. Results of energetic therapy sessions are decided by your or your child/animal’s Higher Self, and are always for your/their greatest and highest good.

  7. Inti Lake advises against the use of candles or other items which may cause fire or injury, during your session.

  8. Clients must not have their session while driving, operating machinery, performing other tasks, or under the influence of drugs or alcohol.

  9. The Energetic Therapist (Lilly) reserves the right to decline, terminate, or discontinue services at any time if a client engages in inappropriate, unsafe, or disrespectful behaviour before, during, or after a session. This includes behaviour occurring through messages, emails, social media, or any communication channel connected to Inti Lake. Sessions or services ended or declined for these reasons are not eligible for refunds, credits, or rescheduling.

  10. The optional 1min grounding breathwork video used at the beginning of a session (and in the client’s personal time outside of session) uses a gentle 4-6 rhythm with no breath holding. Clients choose to participate at their own comfort level and must only do so from a safe, seated or lying down position, and must not be driving or operating machinery. If any discomfort arises, clients are free to return to their natural breathing rhythm.

  11. Clients assume full responsibility for their own physical, emotional and mental wellbeing before, during, and after their sessions. To the maximum extent permitted by law, the client/consumer guarantees under the Australian Consumer Law are excluded in relation to the supply of these holistic energetic therapy services.

  12. In instances where services apply to minors, the parent or legal guardian acknowledges that they indemnify Intil Lake/the Energetic Therapist (Lilly) against any liabilities, claims or associated medical expenses arising from the session. For animal sessions, the owner/legal caretaker assumes all responsibility for the animal’s wellbeing and any subsequent medical expenses.